Privacy Policy

1. Introduction

Heritage Local Pros ("we," "our," or "us"), owned and operated by Dispatch Select LLC, is your trusted provider of power washing and pressure washing services. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

2. Information We Collect

In the course of providing our services, we collect various types of personal information that you choose to share with us. This includes personal identifiers such as your name, contact details including your email address and phone number, and location information necessary for service delivery. When processing transactions, we may also collect relevant payment information through our secure payment processing system.

Additionally, our website automatically gathers certain technical information during your visit to ensure optimal performance and enhance your browsing experience. This includes technical identifiers such as your IP address, information about your web browser and device specifications, as well as data about how you interact with our website. We utilize industry-standard cookies and similar tracking technologies to maintain and improve our service quality.

Collection of Mobile Numbers

We collect mobile phone numbers through our booking form when you schedule our services. By providing your mobile number during the booking process, you are giving us consent to send you SMS (text) messages related to your service requests and account. This consent is essential for us to provide timely updates about your scheduled services.

3. How We Use Your Information

The information we collect serves multiple purposes in our ongoing effort to provide and enhance our services. We primarily use this information to facilitate your service requests, process transactions, and maintain communication regarding your bookings and account status. This includes sending you text messages to connect you with service providers and provide important updates about your service requests. This data also helps us understand how our website is being used, allowing us to make continuous improvements to our platform and service delivery.

We may also use your information to provide you with relevant updates about our services, special offers, and promotional content that we believe may be of interest to you. Our goal is to ensure that any communication you receive from us is both relevant and valuable to your needs. We do not share your mobile information with third parties for marketing purposes without your explicit consent.

Types of Messages Sent

We send various types of SMS messages to enhance your experience with our services, including:

• Service confirmation messages
• Appointment reminders
• Service provider updates and arrival times
• Customer care communications
• Service completion notifications
• Follow-up satisfaction surveys
• Account notifications

The frequency of these messages varies based on your service activity and typically ranges from 2-6 messages per service booking. We strive to send only relevant and necessary communications.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

We use Google Analytics to analyze the use of our website. Google Analytics uses cookies to collect information about your use of our website, including your IP address. This information is transmitted to and stored by Google.

5. Data Sharing and Disclosure

To facilitate our operations and provide you with high-quality services, we work with carefully selected third-party service providers and business partners. These may include companies that assist us with payment processing, technical infrastructure, analytics, and other operational aspects of our business. We commit not to transfer your personal data to external organizations without your explicit consent, except as required by law. We have implemented strict policies to prevent unauthorized access and sharing of your data.

We may also be required to disclose information in response to valid requests from public authorities or to comply with applicable laws and regulations. Such disclosures are made only when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to government requests.

Data Usage and Sharing

Your mobile number is stored securely in our customer database and is used primarily for service-related communications. We may share your mobile number with our direct service providers (such as technicians) who need this information to coordinate and deliver services. We do not sell, rent, or share your mobile number with third parties for their marketing purposes without your explicit consent.

6. Your Rights

We believe in giving you control over your personal information. You maintain the right to access any personal information we hold about you and can request corrections to ensure its accuracy. Should you wish to have your information removed from our systems, you may request deletion of your personal data, subject to any legal obligations we may have to retain certain information.

Opt-In Process

When booking our services, you opt in to receive SMS messages by providing your mobile number and checking the consent checkbox in our booking form. This opt-in is voluntary but necessary if you wish to receive important updates about your service appointments. By opting in, you acknowledge that you are the authorized user of the mobile number provided.

Opt-Out Instructions

You have control over how we communicate with you and can opt out of SMS communications at any time. To opt out of future text messages, you can:

• Reply 'STOP' to any text message we send you
• Email us at info@heritagelocalpros.com
• Call our customer service at the number provided on our website

All opt-out requests will be processed promptly, typically within 24-48 hours. After opting out, you will receive a confirmation message that you have been unsubscribed from our SMS program.

Carrier Charges

Message and data rates may apply. We do not charge you for sending or receiving text messages from us, but your wireless carrier's standard messaging rates apply to all SMS messages we send. Please contact your wireless carrier for information about your messaging plan.

Additionally, you have the ability to manage your cookie preferences through your browser settings, though this may impact certain website functionality. We are committed to honoring these rights and will respond to any requests in a timely manner.

7. SMS Program Information

For questions about our SMS messaging program, you can:

• Reply 'HELP' to any of our text messages
• Email us at info@heritagelocalpros.com
• Call our customer service team at the number provided on our website

Compliance Statement

Our SMS messaging program complies with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and wireless carrier requirements. We are committed to responsible messaging practices and respect your communication preferences.

8. Contact Us

If you have any questions about this Privacy Policy or our messaging practices, please contact us at: info@heritagelocalpros.com