Terms & Conditions

1. Platform Overview

Heritage Local Pros ("Platform", "we", "us", "our"), owned and operated by Dispatch Select LLC, operates as a referral and connection service that brings together property owners ("Customers") with independent service providers ("Providers") who offer power washing, pressure washing, and property maintenance services. Our platform serves as an intermediary marketplace, accessible through both web browsers and mobile applications, designed to facilitate these connections and subsequent service arrangements.

2. Service Scope and Limitations

It is essential to understand that our platform functions solely as a referral and connection service. We do not directly provide any property maintenance or improvement services. Our role is strictly limited to facilitating introductions between Customers and independent Providers through our technology platform. While we conduct basic verification of Provider credentials, we do not guarantee or warrant their performance. Our platform provides the technological infrastructure for payment processing, but we are not a party to any service contracts between Customers and Providers. We offer communication tools and booking management systems to facilitate interactions, but the ultimate service relationship exists solely between the Customer and the Provider.

3. User Responsibilities and Conduct

By using our referral platform, all users acknowledge and accept specific responsibilities that are crucial for maintaining a safe and effective marketplace. Users must provide accurate and complete information in all platform interactions, including personal details, service requirements, and property conditions.

Messaging and Communications

By providing your phone number, you consent to receive text messages related to service provider connections and updates about your service requests. These messages may include:

• Promotional messages about new services and special offers
• Informational updates about your service requests and appointments
• Marketing content about platform features and provider opportunities

You can expect to receive approximately one message per week. Message and data rates may apply. To opt out of messages at any time, text STOP to our shortcode. For assistance with messaging services, text HELP to our shortcode. For more information about how we handle your personal information, please visit our Privacy Policy at https://www.heritagelocalpros.com/privacy.

The security of account credentials is the user's responsibility, and any activity occurring under a user's account will be attributed to that user. All platform usage must comply with applicable laws and regulations. Professional and respectful communication is required in all interactions between users. The platform strictly prohibits fraudulent or deceptive practices, including misrepresentation of services or credentials. Any attempts to interfere with platform operations or security will result in immediate account termination.

4. Payment Terms

Our payment system is designed to facilitate secure transactions between Customers and Providers while protecting all parties involved. A booking deposit is required to secure service appointments, which demonstrates commitment and allows Providers to allocate their resources appropriately. The final service cost may vary based on actual conditions encountered during service delivery, which will be clearly communicated between the Provider and Customer. All payment processing is handled through secure third-party payment processors to ensure transaction safety. Providers maintain independence in setting their service rates, and additional fees may apply for special services or conditions. The platform charges a referral fee for facilitating these connections and providing the technological infrastructure for transactions.

5. Cancellation and Refund Policy

Our cancellation and refund policies are structured to be fair to all parties while acknowledging the practical realities of service scheduling. The eligibility for cancellations and refunds is determined by several factors, including the amount of advance notice provided, the impact on Provider scheduling, any preparation work already undertaken, and administrative costs incurred. Each situation is evaluated based on these criteria to ensure fair treatment of both Customers and Providers. The platform retains a portion of fees to cover administrative costs and service charges, regardless of cancellation timing.

6. Property Access and Damage

The handling of property access and potential damage claims is a critical aspect of our service referral platform. Customers bear the responsibility of providing safe, legal access to service areas and must accurately describe property conditions prior to service delivery. While Providers are required to maintain their own liability insurance, the platform does not assume any responsibility for property damage. Any damage claims must be reported promptly within the designated timeframe following service completion. Our role in damage situations is limited to facilitating communication between parties and providing a framework for resolution, but we do not guarantee any specific outcomes in damage disputes.

7. Liability Limitations

As a referral platform, our liability is strictly limited to specific aspects of our service. We maintain responsibility for the basic functionality and security of the platform, including the proper processing of payments and refunds according to our stated policies. While we perform basic verification of Provider credentials, we explicitly do not assume liability for Provider actions, property damage, or service outcomes. The platform serves as a technology-enabled intermediary, and users acknowledge that any service agreements are directly between Customers and Providers, with the platform serving only as a facilitator of these connections.

8. Dispute Resolution

In the event of disputes between users of our platform, we have established a structured resolution process. All parties must first attempt direct resolution through good-faith communication. If direct resolution is unsuccessful, the platform provides mediation assistance to facilitate agreement. For disputes that remain unresolved through these initial steps, mandatory arbitration procedures apply. By using our platform, users explicitly waive their rights to participate in class action lawsuits regarding platform-related disputes. This structured approach to dispute resolution is designed to provide fair and efficient resolution while minimizing legal costs for all parties.

9. Platform Rights and Modifications

The platform maintains certain rights necessary for effective operation and evolution of our services. We reserve the authority to modify these terms as needed, with appropriate notice to users. Account suspension or termination may occur for violations of these terms or platform policies. We maintain the right to update platform features and functionality to improve service delivery and user experience. Access to the platform may be restricted based on geographic location, user behavior, or other criteria as determined necessary for platform operation and compliance with applicable laws.